Shipping & Delivery

Shipping:

We Offer Wanb Express/Yun Express Shipping Worldwide.

 

Shipping Prices

  Shipping Method Shipping Charge
Standard Shipping $8.95

 

Estimated shipping times:

Region Shipping Method Delivery Time
(business days)
United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, Japan, Singapore, Malaysia, Australia/New Zealand Standard Shipping 12 -15
Brazil, Mexico, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates Standard Shipping 14 - 20
Lebanon, Colombia, Dominican Republic, Kuwait, South Africa Standard Shipping 15 - 20


Before shipping your order, normally we need 1-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. Thank you for understanding!

 

Delivery Time Exceeded

International shipping might experience delay. If your order is delayed, please contact us via email support@viveala.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

 

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.

 

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

If you have further questions/issues, please don’t hesitate to contact us.

Customer Service: support@viveala.com

 

Important note:

Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.